12Bet casino has been in the gambling market since 2007 and mainly focuses on the Asian market, especially being very popular in India before expanding to Europe. The casino has also sponsored major clubs such as Newcastle United, the UK Championships, Badminton Championships, etc.
Such extensive cooperation has caused many gamblers, including India, to pay great attention to casinos. Because of its popularity, 12bet is self-aware of what it needs to do for the customers. Besides the attractive welcome bonus, customer service is also a factor that helps the platform retain players.
How to Contact the Casino 24/7
Many gamblers have appreciated 12Bet’s customer support services. For any technical or transactional support, Indian customers can contact support through several available means such as phone, live chat, social media, and email.
To contact customer service through live chat, you can follow these instructions:
- Step 1: Visit the homepage and log in to your account (Currently, the casino does not support Live chat for visitors);
- Step 2: Select the “24/7 Live chat” bar, and a chat box will appear;
- Step 3: You need to enter your username and select the issue that needs to support;
- Step 4: Select “Start chat”.
Once completed, the system will compose a message and ask the problems you need to be solved. If you are using Live chat, make sure the internet connection is stable to avoid skipping answers from support.
12bet Casino Customer Support Highlights
- Customer support at 12Bet is also available in several languages. For a multilingual country like India, customers will be supported in regional languages like Hindi, Kannada, Tamil, Telugu, and Malayalam.
- The customer support agents are outstandingly efficient and have a support department available 24/7 to deal with the various queries and concerns of the Indian customers.
- In addition, users can also contact via Email. Furthermore, when using email, Indian customers can send multiple questions, and support will answer them all at once.
- If the internet is not stable, users can call the casino’s hotline with the phone number available on the website.
- VIP gamblers will receive exceptional support.
- For live betting, there will be a separate support department for this category to reduce the volume of calls and messages during peak occasions, helping the support team to resolve issues better. Standard call charges will apply, and the maximum waiting time is 4 minutes.
- In addition to the above contact ways, users can choose social networks such as Facebook, Twitter, Instagram, Telegram, or Youtube to contact the casino. Through these social networking applications, customers are always well taken care of.
Expert Experience with the Support Agency
With 24/7 support, users can always contact customer service quickly and efficiently. Moreover, the agents are also very qualified and professionally trained to international standards. Therefore, all questions are answered correctly. From the fast connection speed, diverse communication channels, and particular problem solving, I am delighted with what the casino consultant offers. They are factors that contribute to 12Bet’s good reputation.